Shipping policy

We provide free standard delivery only to mainland Metropolitan France.

1. Delivery area

We deliver only to valid addresses in mainland Metropolitan France. We do not deliver to Corsica, French overseas departments or territories, offshore islands, military bases, PO boxes or parcel-forwarding addresses. Orders with an address outside the eligible area may be cancelled and refunded.

2. Order processing

Orders are normally prepared within 1 to 3 business days after payment authorization. Orders received after 16:00 France time are treated as received on the next business day. Business days are Monday to Friday, excluding French public holidays.

3. Estimated delivery

Standard delivery is estimated at 3 to 5 business days after dispatch. Processing and delivery estimates are separate. Delivery times are estimates and may be affected by public holidays, carrier disruption, severe weather, access restrictions or an incorrect address. We will provide information about a known material delay.

4. Shipping price

Standard shipping is free for every eligible order. No minimum order value is required.

5. Tracking

When tracking is available, the tracking reference or tracking link is sent to the email address provided at checkout after dispatch. Tracking information may take time to become active in the carrier system.

6. Delivery address

Customers must provide a complete and accurate mainland delivery address. Contact us immediately if an address needs correction. We cannot guarantee a change after dispatch. Additional costs caused by an incorrect or incomplete address may be charged only where permitted by law and communicated in advance.

7. Failed or delayed delivery

If tracking shows an unusual delay or a parcel has not arrived within the expected period, email support@antoenergyshop.com with the order number. We will investigate with the delivery provider and propose an appropriate solution. Your statutory remedies for late or failed delivery remain available.

8. Damage, wrong item or missing parts

If a parcel arrives visibly damaged, or the order is incorrect or incomplete, photograph the parcel and product where possible and contact us promptly. Keep the packaging until we provide instructions. ANTO ENERGY bears responsibility for an accepted claim and will arrange the appropriate replacement, missing part or refund at no additional shipping cost.

9. Contact

Shipping questions: support@antoenergyshop.com. Customer service hours are Monday to Friday, 09:00 to 16:00 France time, excluding French public holidays. We aim to respond within 48 hours.