Privacy policy

This Privacy Policy explains how ANTO ENERGY collects, uses, stores, and protects personal data when you visit antoenergyshop.com, create an account, place an order, or contact us.

1. Personal data we collect

We may collect:

Name, email address, billing address, and delivery address;
Order details and payment status;
Messages sent to customer support;
Information required to process returns, exchanges, and refunds; and
Technical data, such as browser type, device information, IP address, and website activity.

2. How we use personal data

We use personal data to:

Process, confirm, and deliver orders;
Provide tracking information;
Respond to customer service requests;
Manage returns, exchanges, and refunds;
Issue invoices;
Prevent fraud and protect website security;
Comply with legal, accounting, and tax obligations; and
Improve the operation of our website.

3. Legal basis for processing

We process personal data where necessary to perform a contract with you, comply with legal obligations, protect our legitimate interests in operating a secure online store, or where you have provided consent.

4. Payments and service providers

Payments are processed through secure payment providers. ANTO ENERGY does not store full payment card details. We may share only the information necessary to operate our store with trusted providers of website hosting, payment processing, delivery, customer support, and accounting services.

5. Data retention

Order and invoice information is retained for the period required by applicable accounting and tax laws. Other personal data is retained only for as long as necessary for the purpose for which it was collected, unless a longer retention period is legally required.

6. Your rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or portability of your personal data. You may also object to certain processing.

To make a request, email support@antoenergyshop.com.

7. Cookies

Our website uses essential cookies required for core functions such as shopping cart, checkout, security, and session settings. Non-essential cookies, where used, are managed through the cookie banner or cookie settings. Please read our Cookie Policy for more information.

8. Security

We use reasonable technical and organisational measures to protect personal data. While no online system can guarantee absolute security, we take appropriate steps to safeguard the information handled through our website.