Privacy policy

This Privacy Policy explains how ANTO ENERGY processes personal data in connection with antoenergyshop.com.

1. Data controller

The data controller is ANTO ENERGY, a French simplified joint-stock company (SAS), registered at 16 PLACE DE L'EUROPE, 71850 CHARNAY-LES-MACON, FRANCE. Privacy questions and requests may be sent to support@antoenergyshop.com.

2. Personal data we may collect

· identity and contact data, such as your name, billing address, delivery address and email address;

· order and transaction data, including products ordered, order value, payment status, refunds and invoice details;

· payment-related data transmitted through payment providers. We do not receive or store your full card number;

· customer service communications, return requests, product reviews and any information you choose to provide;

· technical and usage data, such as IP address, device, browser, operating system, pages viewed, referring page and security logs; and

· cookie and preference data, according to your choices in the cookie settings.

3. Why we use personal data

Purpose	Typical data	Legal basis
Process orders, payment, delivery, returns and invoices	Identity, contact, order and transaction data	Performance of the sales contract and legal obligations
Answer questions and provide customer support	Contact details and communications	Contractual steps and legitimate interest in customer service
Prevent fraud and secure the store	Transaction, device and security data	Legitimate interests and legal obligations
Meet accounting, tax and regulatory duties	Order, invoice and transaction data	Legal obligations
Analytics, preferences and marketing where used	Cookie, usage and preference data	Consent where required

4. When data is required

Information identified as required during checkout is necessary to process the order. If it is not provided, we may be unable to accept or deliver the order. Other information is optional unless required by law or necessary to answer a request.

5. Who may receive personal data

We share personal data only where reasonably necessary with selected recipients, including:

· Shopify and technical providers that operate and secure the online store;

· payment processors and card networks for transaction authorization and fraud prevention;

· delivery, logistics and return service providers;

· accounting, legal, insurance and other professional advisers; and

· public authorities where disclosure is required by law.

These recipients may act as processors on our instructions or as separate controllers for their own regulated activities. We do not sell personal data.

6. International transfers

Some service providers may process data outside France or the European Economic Area. Where required, transfers are protected by an adequacy decision, approved contractual clauses or another lawful safeguard. Information about relevant safeguards may be requested by email.

7. Retention

We retain personal data only for as long as necessary for the relevant purpose and applicable legal duties. Order, invoice and accounting records may be retained for up to 10 years where required. Customer service records are kept for the time reasonably needed to resolve the request and manage potential claims. Consent-based data is kept until consent is withdrawn or the stated purpose ends, subject to legal retention requirements.

8. Your rights

Subject to applicable conditions, you may request access, correction, deletion, restriction, portability or objection to processing, and you may withdraw consent at any time without affecting earlier lawful processing. You may also provide instructions concerning your data after death where French law permits.

Send requests to support@antoenergyshop.com and provide enough information for us to identify the relevant account or order. We may ask for proportionate proof of identity if necessary. You may lodge a complaint with the French data protection authority, the CNIL, at www.cnil.fr.

9. Marketing communications

We send electronic marketing only where there is an appropriate legal basis. You may unsubscribe through the link in a marketing message or by contacting us. Service messages about an order are not marketing communications.

10. Cookies

The store may use cookies and similar technologies. Essential cookies support core functions. Other cookies are used only according to applicable consent requirements and your choices. See the Cookie Policy for more information.

11. Security and changes

We use reasonable technical and organizational measures intended to protect personal data. No transmission or storage method is completely secure. We may update this policy when our processing or legal obligations change; the version displayed on the website applies from publication.