Refund policy

We offer a 30-day return period for products purchased from antoenergyshop.com.

1. Return period

You may request a return within 30 calendar days after the date on which you, or a person designated by you, receives the product. This commercial 30-day period is more favorable than the minimum statutory withdrawal period and does not limit any mandatory consumer right.

2. How to request a return

Before sending a product back, email support@antoenergyshop.com. Please include:

· your full name and order number;

· the product you wish to return;

· a clear statement that you wish to return the product or withdraw from the purchase; and

· photos where the product is damaged, incorrect or incomplete.

We will reply with return instructions and, where applicable, a prepaid return label. A simple refusal of delivery or sending the product without a clear return request may not be sufficient to exercise a statutory withdrawal right.

3. Return address and return costs

Approved returns must be sent to:

ANTO ENERGY pays the direct return shipping cost for approved returns. Please use the return method and label provided by our customer service team. We cannot accept responsibility for a return sent using a different method without our prior instructions.

4. Condition of returned products

All products sold by our store may be returned within the applicable period. Please return the product complete, with all supplied parts and accessories, and in a condition consistent with the handling reasonably necessary to inspect its nature, characteristics and operation. Original packaging should be used where reasonably possible, but its absence does not automatically remove your statutory rights.

5. Exchanges

Exchanges are accepted within 30 days after delivery. Contact us before returning the product so that we can confirm the exchange and provide instructions. If the requested replacement is unavailable, we will offer an alternative or a refund.

6. Damaged, incorrect or incomplete orders

If an item arrives damaged, if you receive the wrong product, or if an item or component is missing, contact us as soon as possible. ANTO ENERGY will assess the issue and bear the reasonable costs of the appropriate solution, which may include sending a replacement, supplying the missing part or issuing a refund. Please retain the product and packaging until we provide instructions.

7. Refunds

After we receive and inspect the return, we will inform you of the outcome. An approved refund will be initiated within 3 business days to the original payment method. Your bank or card issuer may require additional time to display the credit. We do not impose a refund fee.

8. Cancelling before dispatch

To request cancellation before dispatch, email support@antoenergyshop.com immediately with your order number. We will try to stop processing. If the order has already been dispatched, the normal return procedure applies.

9. Statutory rights

Nothing in this policy excludes or restricts the legal guarantee of conformity, the guarantee against hidden defects, the statutory right of withdrawal or any other mandatory right available to consumers under French law.

10. Contact

Return and refund requests: support@antoenergyshop.com. Customer service hours are Monday to Friday, 09:00 to 16:00 France time, excluding French public holidays. We aim to respond within 48 hours.