Answers to common questions about ordering from ANTO ENERGY.
Where do you deliver?
We deliver only to mainland Metropolitan France. We do not deliver to Corsica, French overseas departments or territories, offshore islands, military bases, PO boxes or parcel-forwarding addresses.
How much is shipping?
Standard shipping is free on every eligible order. There is no minimum order value.
How long does processing take?
Orders are normally prepared within 1 to 3 business days after payment authorization. Orders received after 16:00 France time are treated as received on the next business day.
How long does delivery take?
Delivery is estimated at 3 to 5 business days after dispatch. Processing time is separate from delivery time.
Will I receive tracking?
Yes. Tracking information is sent to the email address used at checkout when the order is dispatched and tracking is available.
Can I change or cancel an order?
Email support@antoenergyshop.com immediately with the order number. We will try to make the change before dispatch, but cannot guarantee changes after processing has begun.
How long do I have to return a product?
You may request a return within 30 calendar days after receipt. This does not reduce any statutory consumer right.
Who pays return shipping?
ANTO ENERGY pays the direct return shipping cost for approved returns. Contact us first so that we can provide instructions or a prepaid return label.
Do you accept exchanges?
Yes. Exchanges may be requested within 30 days after delivery, subject to availability.
When will I receive my refund?
An approved refund is initiated within 3 business days after the return is received and inspected, or earlier where required by law. It is sent to the original payment method. Your card issuer may take additional time to display it.
What if the order is damaged, incorrect or incomplete?
Contact us promptly with the order number and photos where possible. We will bear the reasonable cost of an appropriate replacement, missing part or refund for an accepted claim.
Which payment methods are accepted?
We accept Visa and Mastercard.
Which currency do you use?
Prices and payments are in euros (EUR). Displayed prices include applicable French VAT.
Can I receive an invoice?
Yes. An invoice is provided electronically or made available with the order.
How can I contact customer service?
Email support@antoenergyshop.com. Customer service hours are Monday to Friday, 09:00 to 16:00 France time, excluding French public holidays. We aim to respond within 48 hours.